Vacation Rental FAQ's

In addition to the rental of the property, what other costs are involved?

Each reservation requires:

  • a nonrefundable $80.00 reservation fee
  • either a $50 fee for Vacation Rental Damage Insurance or a $750 security deposit
  • a municipal tax if property is located within city limits.
  • Optional Trip Cancellation Insurance (see details below)
  • Optional Linen Package Fee (see details below)

Damage Protection Policy
All License Agreements require a damage protection plan — either a $50 fee for Damage Protection Insurance, or $750 for a Security Deposit. The guest agrees to replace or restore any personal property which may be broken, lost, destroyed or damaged, and excepting for usual wear and tear, to repair all damages and injuries to the buildings hereby licensed, resulting from a lack of reasonable care and attention by the Guest or by negligence of the Guest, family and/or other guests.

As part of your stay, you may purchase a Vacation Rental Damage Protection plan designed to cover unintentional damages to the rental unit interior that occur during your stay provided they are disclosed to management prior to check-out. If purchased, the policy will pay a maximum benefit of $1,500. Any damages that exceed $1,500 or are not covered under the plan will be charged to the credit card on file. If, during your stay at one of our rental properties, an insured person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $1,500. Certain terms and conditions apply.

Optional Trip Cancellation Insurance
Trip Cancellation Insurance is offered for all reservations and is optional. This will cover some costs of your vacation if you need to cancel for a “covered” expense. We will include a brochure with a toll-free number for your convenience in knowing if this insurance is right for you. Note: Your vacation must be paid in full prior to making a claim if cancellation is required. Not being paid in full will result in out-of-pocket expenses to fulfill your contract.

Optional Linen Package Fee
Linens are delivered to the rental unit on check-in day and picked up after check-out. The package includes sheet sets for all beds in your rental unit (bottom sheet, top sheet, pillow case); towel sets for the rental unit’s maximum capacity (bath towel, hand towel, wash cloth, and beach towel [beach towels not available in Rehoboth Beach properties]); bath mats for all full bathrooms. Linen set-up packages are also available at an extra charge.

Cancellation Procedure
Call to notify our office immediately. Follow up with your request for cancellation in writing. If you have cancellation insurance, call the insurance company directly to make your claim to determine if you have a “covered” cancellation. Don’t forget that your contract must be paid in full to obtain a full refund for a covered expense. If you do not have insurance, we will try to re-rent the property.  If we are able to do so, you will receive your deposit back, less a 15% cancellation fee based on your gross rental.  If we are unable to re-rent the property, the full balance for the rental is due from you.

Making Your Final Payment
Final payments are due 30 days prior to your check-in date. Your balance is payable by check, e-check, cash, or certified funds. Credit cards are NOT accepted for final payment. Please note the reservation number on your Residential Lodging Agreement on the memo line of your check.

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